- Simple antivirus is no longer a viable strategy. Multi-layer managed detection and response on each endpoint is mandatory. Read more here...
- Protects your organization from evolving email threats, including phishing, malware, spam, and other objectionable or dangerous content. Designed specifically for smaller organizations, this cloud-based Email Security, Continuity, Encryption, and Archiving solution is backed by best-of-breed security, infrastructure, service, support, and cost efficiencies. Read more here...
- Consult to Internet Service Providers, Telephony, Managed Print, Video Surveillance, Web Applications, and line-of-business applications, not to exceed one day per incident.
- Wipe management if lost or stolen.
- Does not include software licenses but does include the updates and installation of applications on devices.
- Labor only; all hardware and software costs are additional.
- For BizCare Future Proof Subscribers, not owned by client.
- Remote and on-site support services beyond the scope of your managed IT services plan may be provided. Refer to the Excluded Services section in your service level agreement.
PLANS FOR EVERY FIVE-TO-THRIVE FOUNDATION
| Most Popular | ||||
| IT Support | No Plan | Monitor | Maintain | Manage |
|---|---|---|---|---|
|
$150+ Per User Per Month |
$200+ Per User Per Month |
$300+ Per User Per Month |
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Hourly On-Site Rate for Services & Support Monday - Friday, 8:00 a.m. - 5:00 p.m. |
$195 Per Hour 2-Hour Min. |
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Remote Help Desk Support Monday - Friday, 8:00 a.m. - 5:00 p.m. |
$40 Per 15 Min. | |||
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After-Hours And Weekend Support Monday - Friday, 5:01 p.m. - 10:00 p.m. Saturday - Sunday, 8:00 a.m. - 7:00 p.m. |
Not Available | |||
| Remote Emergency Response Time | As Available | |||
| On-Site Emergency Response Time | As Available | As Available | 1 Day or Less | Same Day |
| Assets & Devices | ||||
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Workstations, Servers, Mobile, BYODs |
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| Networks | ||||
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Connections and traffic flows among: |
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| Applications & Services | ||||
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Interactions & flows among: |
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| Data & Storage | ||||
| Identify, classify, securely handle storage | ||||
| Backup, Retain and Dispose | Quoted | |||
| AWS, O365, G-Suite, Digital Office | Quoted | |||
| Cryptographic Protection | Quoted | |||
| Ransomware-proof (Immutable Storage) | Quoted | |||
| People & Organization | ||||
| Managed Identities | ||||
| Create, assign, manage, and revoke access | ||||
| Acceptable use policy template | ||||
| Remote access policies and procedures | ||||
| Great Start Security & Privacy | ||||
| Firewall (Network & Web Security) | ||||
| Intrusion Protect & Filter | ||||
| Endpoint (Prevent & Detect)1 | ||||
| Email Security & SPAM Protection2 | ||||
| Access Aligned | ||||
| Managed Access | ||||
| Remote access | ||||
| Policies, roles, accounts, users, groups | ||||
| Business Continuity & Disaster Recovery | ||||
| Respond to Cybersecurity Incidents | ||||
| Recover from Hardware Change/Failure | ||||
| Recover from Cybersecurity Incident | ||||
| Documentation, Asset Mgmt., Compliance, Governance | ||||
| Executive Summary Reports | ||||
| Network Documentation | ||||
| Asset Tracking and Reporting | ||||
| Vendor Management 3 | ||||
| Written Disaster Recovery Plan and Updates | ||||
| Quarterly Planning and Readout | ||||
| Technical Services & Line of Business Apps | ||||
| Elevate Unified Communications | Quoted | |||
| Add/Move/Remove Users, Mailboxes | Quoted | |||
| App Licenses and Support | Quoted | |||
| Mobile Device Management 4 | Quoted | |||
| Software Installation and Upgrades 5 | Quoted | |||
| Loaner Laptops/Workstations/Servers 6 | Quoted | |||
| Sourcing / Replacing Warranty Parts 7 | Quoted | |||
| Key : | INCLUDED IN PLAN | |
| CHANGE REQUEST 8 |