PLANS FOR EVERY FIVE-TO-THRIVE FOUNDATION

IT Support No Plan Monitor Maintain Manage
$150+
Per User Per Month
$200+
Per User Per Month
$300+
Per User Per Month
Hourly On-Site Rate for Services & Support
Monday - Friday, 8:00 a.m. - 5:00 p.m.
$195 Per Hour
2-Hour Min.
Remote Help Desk Support
Monday - Friday, 8:00 a.m. - 5:00 p.m.
$40 Per 15 Min.
After-Hours And Weekend Support
Monday - Friday, 5:01 p.m. - 10:00 p.m.
Saturday - Sunday, 8:00 a.m. - 7:00 p.m.
Not Available
Remote Emergency Response Time As Available
On-Site Emergency Response Time As Available As Available 1 Day or Less Same Day
Assets & Devices

Workstations, Servers, Mobile, BYODs

Networks

Connections and traffic flows among:

Applications & Services

Interactions & flows among:

Data & Storage
Identify, classify, securely handle storage
Backup, Retain and Dispose Quoted
AWS, O365, G-Suite, Digital Office Quoted
Cryptographic Protection Quoted
Ransomware-proof (Immutable Storage) Quoted
People & Organization
Managed Identities
Create, assign, manage, and revoke access
Acceptable use policy template
Remote access policies and procedures
Great Start Security & Privacy
Firewall (Network & Web Security)
Intrusion Protect & Filter
Endpoint (Prevent & Detect)1
Email Security & SPAM Protection2
Access Aligned
Managed Access
Remote access
Policies, roles, accounts, users, groups
Business Continuity & Disaster Recovery
Respond to Cybersecurity Incidents
Recover from Hardware Change/Failure
Recover from Cybersecurity Incident
Documentation, Asset Mgmt., Compliance, Governance
Executive Summary Reports
Network Documentation
Asset Tracking and Reporting
Vendor Management 3
Written Disaster Recovery Plan and Updates
Quarterly Planning and Readout
Technical Services & Line of Business Apps
Elevate Unified Communications Quoted
Add/Move/Remove Users, Mailboxes Quoted
App Licenses and Support Quoted
Mobile Device Management 4 Quoted
Software Installation and Upgrades 5 Quoted
Loaner Laptops/Workstations/Servers 6 Quoted
Sourcing / Replacing Warranty Parts 7 Quoted
Key : INCLUDED IN PLAN
CHANGE REQUEST 8
  1. Simple antivirus is no longer a viable strategy. Multi-layer managed detection and response on each endpoint is mandatory. Read more here...
  2. Protects your organization from evolving email threats, including phishing, malware, spam, and other objectionable or dangerous content. Designed specifically for smaller organizations, this cloud-based Email Security, Continuity, Encryption, and Archiving solution is backed by best-of-breed security, infrastructure, service, support, and cost efficiencies. Read more here...
  3. Consult to Internet Service Providers, Telephony, Managed Print, Video Surveillance, Web Applications, and line-of-business applications, not to exceed one day per incident.
  4. Wipe management if lost or stolen.
  5. Does not include software licenses but does include the updates and installation of applications on devices.
  6. Labor only; all hardware and software costs are additional.
  7. For BizCare Future Proof Subscribers, not owned by client.
  8. Remote and on-site support services beyond the scope of your managed IT services plan may be provided. Refer to the Excluded Services section in your service level agreement.