Symantec Software is Crashing PCs Worldwide

Author: Courtney Rubin

If you're forced to read this on your smartphone or tablet because your computer has been stricken by the blue screen of death, your antivirus software may be to blame. (Don't have antivirus software? Click here and here for some sobering reminders why you may want to consider some.)

A bug in an update of Symantec Endpoint Protection 12.1 (including the small-business edition) and Norton antivirus software for businesses has caused some PCs running Microsoft Windows XP to crash repeatedly.

The company confirmed the problem and blamed it on software compatibility issues from the update, released Wednesday night. People who updated the enterprise security software between 9:25 p.m. EST on July 11 and 5:51 a.m. on July 12 are affected. You can fix the computer yourself by manually removing the software from each disabled computer, the company says. (Click here for an explanation how.)


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