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There are times when you might want to open multiple instances of the same software program quickly, such as when you need to work on multiple documents in Word or Excel, or when you want to launch multiple windows of your browser. In Windows 7, you can do this easily. Just press and hold down the SHIFT key while left-clicking on the first instance of the program in the Windows taskbar, and a new instance of the same program is opened.

While doing regular data backups is the norm in many businesses, many forget an integral factor in ensuring that the backup system works – actually testing it. One of the most basic actions a company takes – big or small – with its data is back it up. It’s become a mantra in this age in which information is more easily stored and managed digitally: steps must be taken to ensure that data is regularly backed up. If any malfunction, misfortune, or human error occurs, with a good backup system you won’t stand to lose thousands or even millions of dollars in lost data. But there’s more to backups than meets the eye. Let’s say you have a backup system and you lose your data – how sure are you that you will actually be able to get all of it back? It’s surprising that while many companies do back up their data, very few actually conduct tests in actual data restoration. How can you be sure that your backup system will perform as expected when the time comes? It’s especially important for you to iron out all the kinks in a system as essential as your backup before you actually need it. When the worst happens, one of the last things you want on your plate is contending with any glitches or complications that you missed in your data restore system because you failed to test it properly beforehand. Not having a smooth and well tested restore system defeats the purpose of having backups in the first place. After all, what’s the point of having backups if you can’t retrieve your data properly? You need an efficient system that is regularly tested to make sure that your precious data can be easily and smoothly restored when circumstances call for it. If you’re not positive that you’ll be able to access all of your data if disaster should strike, give us a call. We’ll evaluate your backup and restore processes and make recommendations to ensure your business data will be at your fingertips no matter what happens.

Studies have shown that dual or multiple screen monitors can help boost productivity significantly, enabling businesses to complete tasks and meet client concerns much more efficiently and speedily. At first glance, people may find the use of dual screens a bit excessive and therefore unnecessary, but the truth is that there is more to it than it may seem. In truth, there are a lot of advantages to using dual screens, provided that you can cope with the cons and challenges of utilizing such as system. The primary advantage of dual or multiple screens is increased productivity. Several studies have shown that using such a system can boost productivity anywhere from 10 to 40 percent. Especially if you use multiple programs at the same time, it allows you to better keep track of workflow, have a improved view (physically and metaphorically) of what tasks you are working on, and divide tasks based on the monitors you are using. For example, you might need to be constantly online on social networking websites like Twitter, Facebook, Linkedin, or Formspring to interact with your clients and give immediate responses to queries and concerns. In addition, you may need to attend to other tasks, which can be confusing when done all in one screen. With a dual monitor setup, you can keep your social networking tasks on one screen, and the rest of your tasks on the other. Space consumption and resources may be an issue for some, but given the increased productivity that goes with adapting such a system, you will find your tasks accomplished much earlier and much more efficiently. This can effectively offset any additional costs, especially in the long run. If you are looking to give this type of system a try, please contact us and we’ll be glad to draw up a proposal that will meet your particular requirements. Additional resources: Advantages and Disadvantages of Working with Multiple Screens

Instead of copying files to multiple locations in your hard drive to make sure you can find it easily, consider using shortcuts instead. Shortcuts are simply links to the original file, folder, or programs from which it was created. You can distinguish a shortcut by the arrow in the lower-left corner of the icon. To create a shortcut, right-click the file and then click Create Shortcut . Create as many as you want, and drag them to the appropriate locations within your hard drive.

Symantec recently released a study showing dire figures – at least 50% of SMBs out there have little to no disaster-preparedness plan, which if left unchecked can cost thousands of dollars in lost revenue. The risks are real enough, with an SMB standing to lose somewhere in the ballpark of $12,500 PER DAY when operations are interrupted because of security breaches or malware attacks. According to Symantec, of the 1288 SMBs they surveyed worldwide, about half have no security or disaster-preparedness plan whatsoever. Of that 50 percent, 36 percent intend to get or create a plan in the future, while the remaining 14% have no plans on their agendas whatsoever. With these figures, it’s hardly surprising that the study also found that many SMBs only act when it’s too late – which causes not only lost revenue for them, but for their clients as well. More than half of the surveyed SMB clients – 552 – said that they have had to switch providers due to unreliable and irresponsible service. Numbers do not lie: security is more important than you might think. Don’t wait until the last minute to find out just how essential it is before enacting a security plan of your own – for your sake as well as that of your clients. Having the right kind of system in place is vital to keeping your operations smooth and efficient, as well as enabling you to better respond to your clients’ needs. If you want to know more about implementing the proper security and disaster-preparedness protocols for your business, please contact us and we’ll be happy to sit down and create a customized plan that will meet your specific needs and requirements.

Employees have access to a wide variety of electronic information, from the moderately important (such as email lists) to the critical (such as financial records and trade secrets). Upon their departure, HR managers should work with IT to ensure that employee account access is blocked. Remember the days when employees kept important information in paper files? They are long gone. According to a study conducted by the University of California at Berkeley, almost all of today’s new information is stored electronically. And that could mean trouble for your company when an employee resigns — because electronic documents are both easy to copy, and portable. That makes them more prone to theft than paper documents. Case in point: In August 2009, DuPont filed a lawsuit against a research scientist who allegedly stole more than 600 files by copying them to a portable hard drive. And that wasn’t an isolated incident; another DuPont research scientist was sentenced to an 18 month prison term for stealing proprietary information worth $400 million. Think employee data theft doesn’t apply to your type of business? Think again. A 2009 study conducted by the Ponemon Institute found that data theft is rampant in the business world. According to the study, 59 percent of employees who quit or are fired take confidential business information with them. And when the employee works in IT, the access to confidential data is even greater. A 2008 study by Cyber-Ark Software found that almost 90 percent of IT employees would take sensitive company data with them if they were laid off. The lesson: When employees leave, you must take steps to protect the electronic information they have access to. This may include customer information, financial records, trade secrets, intellectual property, and email lists, to name just a few items. We recommend that when an employee leaves, you prevent his or her account access, set the account for immediate review, save any necessary files (which may involve consulting with other departments for verification of documents), then delete the account. In addition to protecting data, this will also optimize server space and open up more storage space for the company. While some employees might argue that they need access to their personal files before departing, and you may grant such access (supervised, on a case-by-case basis), it is not required; any of the information that is located on a company computer is company property. In a sensitive situation it’s always good to let us know ahead of time so we can help you prepare for a well-managed and secure transition.

It’s official: Microsoft 365 is here and is ready for public beta testing, with more than 100,000 users expected to jump aboard the productivity platform this month.

Office 365 offers an array of service subscriptions for small to mid-size to large businesses, with prices starting at just $2 per month.

Did you know that typing “about:” plus another word in Firefox will allow you to view special configuration information of the browser — some of which you can actually tweak and customize? To try it, type “about:” to show general and version information. Try “about:cache” to view the browser cache, or “about:plugins” to show plugin information. If you are feeling adventurous, try “about:config” to show the browser configuration settings (but be careful when changing settings here). And for some extra fun, type “about:Mozilla” to see a special things provided by the developers. To try it, type “about:” to show general and version information. Try “about:cache” to view the browser cache, or “about:plugins” to show plugin information. If you are feeling adventurous, try “about:config” to show the browser configuration settings (but be careful when changing settings here). And for some extra fun, type “about:Mozilla” to see a special things provided by the developers.

When we create a letter in the analog world, we take the time to seal that letter in an envelope to keep it safe from prying eyes — especially if that letter contains sensitive information. If it’s highly confidential information we might even resort to obfuscation such as using coded text, or making sure that it is delivered via secure channels such as by special messenger. Encrypting email is relatively easy with today’s software. Usually it involves the use of a public key and a private key. The public key is available to everyone, and if you want to send someone an email message you would use that person’s public key to encrypt that message. That person in turn would use his private key, to which only he has access, to decode that message. Software such as the latest versions of Microsoft Outlook supports this feature , and even flags you if the recipient’s email software does not support encryption. Some systems take it a step further by allowing you to digitally sign your emails, so that other people can verify that it is you who actually sent the email and not someone else. This is especially important since hackers sometimes spoof or impersonate the identities of others to fool unsuspecting users. If you are interested in finding out more about email encryption and security, contact us today to find out how we can help make sure your messages are safe and secure.

Japan’s earthquake was devastating to many companies, particularly electronics manufacturers. But the losses weren’t limited to Asia; many American companies felt the aftershock. The lesson to be learned: disasters can strike unexpectedly, and can have far-reaching impact. What Japan Can Teach Us about Business Continuity When a powerful earthquake rocked northeast Japan in March 2011, the impact was felt across the globe — a powerful reminder of how important disaster recovery plans are to all businesses. You may think of disasters as being relatively rare events, like earthquakes—but however rare in any one location, events such as these can have an effect on many other locations. Case in point: According to Bloomberg, at least 35 companies derive 15 percent or more of their sales from Japan. Among them are Aflac (an insurance company), Rambus (a memory-chip interface manufacturer), and Coach (a retailer). For example, Japan generated about 75 percent of Aflac’s 2010 sales. American ports and shippers were also affected:  the Port of Los Angeles temporarily suspended the transfer of hazardous materials and bunkering fuel operations. The point is that disasters, whether acts of nature or man-made mishaps, can strike unexpectedly at any organization. Recovering from a catastrophe can be very demanding, expensive, and time consuming — especially for those who haven’t taken preventative measures and preparations. What can you do to prepare? Develop a Business Continuity Plan (BCP), which will enable your business to resume normal operations after a significant data loss or network downtime due to natural disasters, sabotage, theft, or equipment failure. Even if you already have a BCP, it’s important to make sure that your plan is flexible and scalable, and can adapt to the natural changes that your business undergoes. For example, software and hardware installations, updates, and modifications are an important part of business continuity planning. Your data should be properly and regularly backed up, and you need storage and recovery systems and procedures that are continually updated with changes that constantly occur in your IT. In addition to having a flexible and scalable BCP, you also need a highly skilled IT staff that is up to speed on the importance of backup and recovery of data. It’s important that this staff is properly trained to implement your BCP in the event that your business experiences a major data loss. Unfortunately, companies routinely suffer significant data loss because they discover the errors in their systems too late — usually while trying to recover the data. Your business is important to you — and to us, too. We’re here to help you create or fine-tune a BCP that is best suited to your unique business needs, as well as prepare and assist your staff in implementing the plan should it become necessary. Contact us for more details.